Cognitive Overload
The Cognitive Edge Accredidation Course was quite an experience. It's a little ridiculous just how much they tried to cram into a 3-day course.
There's little doubt that the work the theoretical framework they've put together (and by "they" I mean "Dave Snowden") is impressive. Both John Bennett and I felt like we could see multiple ways to implement the things we learned into our processes here at Voluntary Planning.
I was hoping to give some highlites, but I think condensing what we learned into a blog post is well beyond my skill. I recommend those interested in dealing with complex 'human' systems and gathering information (either from citizens or employees, etc...) spend some time over at the Cognitive Edge website. If you can plow through the jargon, there is tons of fascinating stuff.
Posted by Dan O'Rourke